Ace Arizona's Title 4 Liquor Certification 2025 – Pour Your Way to Success!

Question: 1 / 400

What should you do if a customer presents a suspicious-looking ID?

Automatically refuse service

Call the authorities immediately

Ask for verification or another form of ID

When faced with a suspicious-looking ID, the appropriate response is to ask for verification or another form of ID. This action demonstrates a commitment to responsible service and compliance with liquor laws, which prioritize preventing underage drinking and ensuring that patrons are legally permitted to consume alcohol.

Requesting additional identification allows for a more thorough evaluation of the ID, giving you the opportunity to assess whether the individual is indeed of legal drinking age. This can include checking for discrepancies in the ID’s appearance, such as unusual formatting, spelling errors, or signs of tampering. By doing so, you also engage the customer in a conversation about the ID, which may provide clues to its authenticity.

This approach is preferable to immediately refusing service, as it gives the customer a chance to clarify any issues with the ID rather than making a hasty judgment. It also differs from calling the authorities right away, which may be unnecessary and could escalate a situation where a simple verification would suffice. Taking a photo of the ID is not advisable either, as it raises privacy concerns and does not help in verifying its legitimacy at the moment of service.

Ultimately, the goal is to ensure compliance with the law while maintaining a respectful interaction with the customer.

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Take a photo of the ID

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